Role Overview: Responsible for managing store operations, staff, and processes to ensure efficient functioning and excellent customer service.
Key Responsibilities:
- Recruit, select, train, evaluate, and retain qualified employees, ensuring proper staffing and compliance with labor laws.
- Provide performance feedback, conduct evaluations, and handle employee development or disciplinary actions.
- Manage store opening and closing, supervise inventory, ordering, stocking, and presentation of merchandise.
- Analyze sales, profitability, and expenses to identify trends and control costs.
- Maintain inventory accuracy, enforce cash handling procedures, and ensure store security.
- Deliver superior customer service, maintain a clean and safe environment, and ensure store tools and equipment are available.
- Follow company policies, complete documentation accurately, and support safety and security policies.
Qualifications & Skills:
- Ability to interpret manuals, safety rules, and procedures; perform basic math; and handle cash accurately.
- Knowledge of inventory management, merchandising, and safety protocols.
- Effective communication, interpersonal, organizational, and problem-solving skills.
- Experience in retail management preferred, with a high school diploma or equivalent.
- Bilingual skills may be preferred at some locations.
Physical & Working Conditions: Frequent walking, standing, bending, lifting up to 55 pounds, and occasional climbing. Must have reliable transportation and adapt to a fast-paced environment with moderate noise and outside weather exposure.