Role Overview:
The Service Advisor promotes all products and services, manages customer interactions, and assists in shop workflow. They serve as the manager on duty when the store manager is absent.
Key Responsibilities:
- Greet customers professionally, listen to concerns, and document service needs accurately.
- Recommend services, parts, and accessories, explaining options clearly to customers.
- Provide accurate quotes, update customers during service, and review completed work and warranties.
- Follow up post-service to ensure customer satisfaction and track returns and warranty parts.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent; at least 18 years old.
- Prior experience as a Service Advisor, in sales, customer service, or automotive field.
- Professional appearance, process-driven mindset, valid driver’s license, and ability to work multiple days including Saturdays.
Compensation & Benefits:
- Salary range of $50,000-$80,000 annually, with hourly pay plus commissions.
- Benefits include paid time off, holidays, medical/dental/vision insurance, life insurance, 401(k) plan, tuition reimbursement, vehicle service discounts, and opportunities for advancement.
Equal employment opportunity policies are in place, prohibiting discrimination and harassment.