Senior Patient Access Specialist responsible for leading complex front-end revenue cycle activities for hospital and physician group partners.
Key Duties
- Perform accurate patient registration and demographic updates.
- Verify benefits and eligibility to support timely reimbursement.
- Obtain and manage prior authorizations.
- Provide compassionate financial counseling by explaining coverage and payment options.
- Resolve patient access and insurance-related issues with a patient-centered approach.
- Collaborate with clinical, billing, and analytics teams to improve processes.
- Mentor and support junior staff.
Qualifications & Skills
- Strong knowledge of front-end revenue cycle workflows (registration, eligibility, authorization).
- Excellent attention to detail and ability to ensure accuracy.
- Clear communication and empathetic customer service for financial counseling.
- Problem-solving skills to manage and correct access-related barriers.
- Ability to drive process improvements and partner cross-functionally.
- Leadership capability to mentor and guide team members.