Senior Patient Access Specialist to lead complex front-end revenue cycle activities for hospital and physician group partners.
Key responsibilities include:
- Perform accurate patient registration and manage benefits/eligibility verification.
- Obtain and coordinate prior authorizations to support timely reimbursement.
- Provide compassionate financial counseling, explain coverage details, and present payment options.
- Resolve patient access issues efficiently and professionally.
- Partner with clinical, billing, and analytics teams to identify process improvements.
- Mentor and support junior staff while maintaining a patient-centered financial experience.
Qualifications & skills: Strong front-end revenue cycle knowledge, high accuracy with registration/eligibility/prior authorization processes, excellent customer service and communication, problem-solving and escalation skills, and the ability to collaborate cross-functionally and coach others.