Role Overview:
Provides patient-centered service in clinical or front office settings, handling clerical and administrative duties to support patient care. Responsibilities include greeting and checking in patients, verifying insurance, collecting payments, processing referrals, and responding to inquiries with compassion. Maintains accurate patient data, ensures registration quality, and supports training new staff in a fast-paced environment.
Qualifications & Skills:
- High School Diploma/GED
- 3+ years customer service experience in healthcare or related setting
- Strong communication, interpersonal, and customer service skills
- Preferred: Medical reception experience, familiarity with medical terminology, insurance procedures, and Microsoft Office
Key Duties:
- Handle patient registration, insurance verification, and financial collections
- Manage referrals, pre-authorizations, and insurance benefits
- Assist with data reports, quality checks, and census audits
- Support new staff training and respond to patient inquiries professionally
Additional Requirements:
- Ability to work onsite, stand long hours, and occasionally work weekends or on-call
- Must be 18 or older; flu vaccination required where mandated