Role Overview: The Care Coordination Daytime Team Lead (RN) oversees and mentors a care coordination team, supporting patients during hospitalization and in outpatient case management.
Key Responsibilities:
- Conduct comprehensive patient assessments, including physical, psychosocial, and socioeconomic factors, to determine care needs.
- Develop and implement discharge and transitional care plans, addressing barriers and coordinating with interdisciplinary teams.
- Provide patient and family education, advocate for patient needs, and respond to resource and insurance inquiries.
- Document assessments, care plans, and progress accurately in the medical record, ensuring compliance with standards.
- Lead, coach, and mentor team members, facilitate staffing, and participate in hiring and performance evaluations.
- Support process improvements, analyze team performance metrics, and contribute to quality and safety initiatives.
Qualifications & Skills:
- Minimum of 3 years recent care coordination experience in a hospital setting, with exposure to multiple medical populations preferred.
- Strong interpersonal, verbal, and written communication skills, with proficiency in high-stress crucial conversations.
- Ability to organize team functions, lead change, and promote patient autonomy.
Licenses & Certifications: Valid RN license, Basic Life Support (BLS), and multi-state or single-state RN licensure required.