Role Overview: The Patient Services Representative greets, registers, and assists patients and visitors, managing appointments, verifying insurance, collecting payments, and ensuring accurate documentation. They maintain professionalism, confidentiality, and HIPAA compliance, supporting quality patient care and teamwork. The role involves handling difficult situations tactfully, participating in training, and maintaining an organized environment.
Key Responsibilities: Adheres to policies, promotes a positive attitude, supports training, communicates effectively, manages patient information, schedules appointments, verifies insurance, collects payments, and maintains supplies. Flexibility in schedule and cross-training across specialties are essential.
Qualifications & Skills: High school diploma, 1+ years in customer service or healthcare, computer proficiency, strong organizational, communication, multitasking, and teamwork skills. Preferred experience includes healthcare reception, electronic health records, and scheduling programs.
Benefits & Compensation: Competitive hourly pay ($17.98 – $32.12), comprehensive benefits, paid time off, insurance options, retirement plans, and development opportunities. The environment values performance, growth, and inclusivity.