Complex Care Navigator – Live Well Homecare

We are seeking a Complex Care Navigator to support patients with serious illnesses by guiding them through the healthcare system and aligning care with their goals and values.

Key responsibilities include:

Enrolling patients into palliative care programs and serving as a primary contact for patients and families.

Providing education on program services and conducting community outreach, including home visits.

Building trusting relationships and facilitating communication among patients, families, and healthcare teams.

Supporting care coordination and ensuring patient-centered care within an interdisciplinary team.

Managing confidential patient information in compliance with HIPAA and organizational policies.

Maintaining organizational skills, emotional intelligence, and the ability to work independently and collaboratively.

Qualifications include:

High School Diploma or GED.
At least 2 years of customer service experience and proficiency with Microsoft Office.
Reliable transportation and a valid driver’s license with insurance.
Preferred healthcare-related training or experience, especially with complex or serious illness populations.

Skills required:

Strong organizational, time management, and multi-tasking abilities.
Excellent communication skills, both verbal and written.
Ability to work under pressure and handle emotionally complex situations.
Demonstrated teamwork and good judgment.

This role offers competitive pay, benefits, and opportunities for growth. The position is based in Everett, WA, with some community-based activities, and is suited for candidates committed to improving health outcomes and providing compassionate patient support.