Role Overview:
The Medical Assistant serves as the primary point of contact for patients, ensuring a seamless and high-quality experience. This role combines administrative, clerical, and clinical duties to optimize workflow, facilitate care coordination, and support clinical staff.
Key Responsibilities:
- Perform patient check-in/check-out, verify insurance, collect payments, and schedule appointments.
- Maintain accurate electronic medical records (EMR), logs, and documentation of patient data such as vital signs and medical history.
- Assist providers with patient information collection, prepare exam rooms, and ensure proper sanitation.
- Collect and prepare lab specimens, administer medications/vaccinations, and support medical procedures.
- Conduct follow-up calls post-discharge to ensure patient care continuity.
Qualifications & Skills:
- Specialized Diploma or completion of Medical Assistant training; Associate’s Degree preferred.
- Strong organizational, multitasking, and problem-solving skills.
- Proficiency in EMR systems, MS Word, and Excel.
- Excellent communication, interpersonal, and customer service skills.
- Knowledge of clinical workflows, medical terminology, and patient care practices.
- Certification in Basic Life Support (BLS) required within 30 days; various medical assistant certifications preferred.
Physical Demands & Additional Info:
- Ability to lift/carry 25 lbs., perform activities such as kneeling, bending, and CPR.
- Role involves frequent sitting, standing, and keyboard use.