Overview of the Role
The position involves delivering high-quality, efficient service to patients in a healthcare setting, including greeting, registering, and verifying patient information using electronic health record (EHR) systems. Responsibilities include managing patient flow, monitoring waiting areas, and communicating delays, ensuring a positive patient experience. The role requires identifying insurance coverage and verifying eligibility to facilitate smooth billing processes.
Key Responsibilities
- Provide excellent customer service to patients during appointments and check-in processes
- Register patients in the EMR, verifying demographic and billing details
- Manage waiting areas and communicate delays effectively
- Identify insurance types and confirm patient coverage eligibility
Qualifications & Skills
- Preferably 2+ years of experience in medical office settings
- Proficiency with EHR systems and Microsoft Office
- Bilingual skills in English/Spanish or English/Polish are a plus
- Strong communication, interpersonal, and customer service skills
Additional Information
This role is based in Chicago and offers benefits including dental, medical, vision, life insurance, disability coverage, retirement plans, and paid time off.