Role Overview
The position involves providing high-quality, efficient service to patients, including greeting, registering, and verifying demographic and billing information in an Electronic Medical Records (EMR) system. The role requires monitoring waiting areas, ensuring timely patient flow, and communicating delays as needed. The candidate will identify insurance types and verify patient coverage eligibility.
Key Responsibilities
- Deliver excellent customer service to patients during scheduling and check-in processes
- Greet patients and accurately register them in the EMR system
- Monitor waiting areas and manage patient flow efficiently
- Verify insurance information and determine coverage eligibility
Qualifications & Skills
- At least 2 years of medical office experience preferred
- Experience with Electronic Health Records (EHR) systems and Microsoft Office
- Bilingual abilities in English/Spanish or English/Polish are advantageous
- Strong communication, interpersonal, and customer service skills
Additional Information
This role is based in Chicago and offers benefits including dental, medical, vision, retirement, and disability coverage.