Role Overview: Responsible for managing store operations, staff recruitment, training, and performance evaluations to ensure effective implementation of store processes such as ordering, stocking, merchandising, and customer service.
Key Responsibilities:
- Recruit, select, retain, and train employees; conduct performance reviews and provide counseling or advancement recommendations.
- Communicate performance, conduct, and safety expectations; ensure proper staffing and store opening/closing procedures.
- Analyze operating statements to identify business trends and control expenses; manage inventory levels and ordering plans.
- Oversee merchandise presentation, pricing, signage, and stock organization to meet company standards.
- Maintain accurate inventory and ensure store security through cash handling, key control, and safety policies.
- Deliver exceptional customer service; maintain a clean, safe, and organized store environment.
- Ensure compliance with company policies and complete documentation accurately and timely.
Qualifications & Skills:
- Ability to interpret safety and operational documents; perform mathematical calculations.
- Knowledge of cash handling, inventory management, and merchandising practices.
- Effective communication, interpersonal, and organizational skills.
- Understanding of recruiting, legal compliance, and safety procedures.
- Preferred high school diploma and management experience in retail.
- Ability to solve problems, work in a fast-paced environment, and lift up to 55 pounds.
Physical & Working Conditions: Frequent standing, walking, bending, and lifting; use of equipment; occasional outside weather exposure; moderate noise environment.