Summary:
The RN Nurse Navigator Triage provides clinical nursing triage services both over the phone and in person, assessing patient acuity, offering health advice, and coordinating care to ensure quality and continuity. Responsibilities include performing patient assessments, prioritizing urgent calls, providing education, scheduling appointments, and facilitating communication across departments and external organizations. The role involves documenting patient interactions, managing concerns per protocols, and supporting patient understanding of treatment plans. Qualifications include a graduate of a specialty nursing program, with a preference for a BSN and five years of nursing experience, especially in ICU or ED settings. Proficiency in computer skills and Microsoft Office is required. The position requires adaptability to varied shifts, including evenings and weekends, and entails training new staff and suggesting improvements. The role is primarily conducted in a clinical environment, emphasizing collaboration, patient-centered care, and adherence to organizational policies. Benefits include comprehensive healthcare, retirement plans, tuition reimbursement, wellness programs, and support services. The ideal candidate will demonstrate compassion, excellence, continuous learning, and innovation in healthcare delivery.