Seeking a Centralized Scheduling Representative to support a busy ENT and allergy practice.
Key responsibilities:
- Answer high-volume inbound calls professionally and efficiently
- Schedule and reschedule patient appointments across multiple locations
- Verify insurance coverage and referral requirements
- Accurately enter and maintain patient information in the EHR and scheduling systems
- Provide exceptional customer service and patient-centered support
- Triage non-clinical questions and coordinate with clinical teams as needed
- Follow established practice protocols to optimize provider scheduling
Qualifications & skills:
- Strong attention to detail and data accuracy
- Clear, effective communication and professionalism
- Reliability and ability to perform in a fast-paced environment
- Comfort with administrative workflows and EHR/scheduling system use