Patient Access Associate Specialist
Support front-end revenue cycle operations for hospital and physician partners by ensuring accurate patient registration and timely reimbursement. Responsible for verifying insurance and benefits, obtaining required authorizations, and collecting point-of-service payments while delivering a positive patient financial experience.
Use EHR and revenue cycle systems to maintain precise demographic and financial data, resolve coverage issues, and coordinate with clinical and billing teams.
Key duties
- Accurately register patients and confirm demographic information
- Verify insurance eligibility, benefits, and coverage
- Obtain and track authorizations as required
- Collect point-of-service payments and document transactions
- Resolve insurance/coverage issues using EHR and revenue cycle tools
- Collaborate with clinical and billing teams to correct and update records
Qualifications
- Prior patient access or medical front office experience
- Strong customer service and professional communication
- High attention to detail and strong data accuracy
- Comfort working in EHR and revenue cycle systems