Role Overview: This position involves delivering accurate and prompt customer service in a retail banking environment, primarily handling daily financial transactions. The role includes serving as the first point of contact, recommending bank products, and fostering long-term client relationships to maximize revenue. Responsibilities include managing cash control, processing deposits, withdrawals, transfers, loan payments, and miscellaneous transactions, as well as assisting with ATM balancing and vault duties. Ensuring compliance with operational policies and regulations is essential.
Key Duties:
- Handle cash drawer and process various financial transactions.
- Assist with ATM operations and deposit verification.
- Deliver excellent client service and resolve issues effectively.
- Identify cross-selling opportunities and promote bank products.
- Maintain compliance with policies, procedures, and risk management standards.
- Participate in ongoing training to enhance product knowledge.
Qualifications & Skills:
- High school diploma or GED; cash handling or teller experience preferred.
- Proficiency with Microsoft Office, 10-key calculator, and coin counter.
- Strong communication and customer service skills.
- Ability to perform essential duties satisfactorily.
Additional Notes: This role does not include supervisory responsibilities and requires adherence to security and operational policies.