Role Overview: Coordinate caregiver schedules and client services for an in-home care agency, ensuring quality and compliance.
Key Responsibilities:
- Arrange caregiver coverage and communicate updates to clients and staff
- Conduct wellness calls and home visits to monitor care quality
- Address escalated complaints promptly and effectively
- Supervise direct service employees to maintain high standards
- Ensure adherence to care plans and regulatory requirements
Qualifications & Skills: Strong organizational, communication, and supervisory skills. Ability to manage schedules, handle complaints, and ensure regulatory compliance. Willingness to travel locally for supervisory visits.