Healthcare Representative

Role Overview:
This onsite position involves working in a healthcare environment to assist patients with benefit coverage and benefit application processes.
Key Responsibilities:

Interview patients and collaborate with hospital staff to maximize benefit coverage

Complete and review applications for state and federal programs

Expedite benefit approval by reviewing medical records and maintaining communication with agencies

Ensure compliance with privacy standards and document claim statuses

Determine appropriate program applications based on medical and functional assessments

Work effectively in a fast-paced hospital setting

Qualifications & Skills:

• High School Diploma/GED or equivalent experience
• At least 18 years old with 1+ years of customer service experience
• Proficiency with Microsoft Office and ability to work onsite
• Flexible to work full-time weekday hours and occasional weekends
• Preferred: knowledge of healthcare programs, medical terminology, bilingual skills, and EPIC experience

Soft Skills & Environment:

• Strong organizational and communication skills
• Ability to stand and walk for extended periods in hospital facilities

This role offers competitive pay, benefits, and development opportunities, emphasizing a commitment to equitable healthcare and diversity.