Role Overview: A Patient Coordinator supports dental teams to deliver an excellent patient experience by managing patient interactions and administrative tasks.
Main Responsibilities:
- Greet and register patients, ensuring a welcoming environment.
- Verify insurance coverage and patient eligibility.
- Schedule, confirm, and manage appointments.
- Maintain accurate and up-to-date patient records.
- Coordinate treatment plans with dental professionals.
- Process payments and explain basic financial responsibilities to patients.
- Respond to patient inquiries and provide support to ensure satisfaction.
- Assist in optimizing office workflow and ensuring compliance with standards.
Qualifications & Skills:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work collaboratively with dental staff and patients.
- Knowledge of insurance verification and billing processes is preferred.
- Customer service orientation and problem-solving skills.