Collections Representative

Role: Onsite customer service representative responsible for researching, documenting, and resolving medical bill accounts.

Responsibilities:

Research customer information across computer systems

Contact customers via mail, email, and phone to negotiate payments

Obtain agreement on payment plans within authority guidelines

Prepare and submit reports on outstanding bills and payment settlements

Qualifications:

High school diploma or equivalent; 1+ years office or customer service experience

Proficiency in Microsoft Word and Excel

Ability to work full-time, flexible shifts during business hours

Reside within commuting distance of the office

Preferred: Healthcare experience

This fast-paced role requires focus, multitasking, and delivering excellent service during challenging situations. It offers on-the-job training, performance recognition, and career growth opportunities. Compensation ranges from $18 to $32 per hour based on experience and qualifications.