Case Manager coordinating complex patient cases at the intersection of healthcare and technology. Serve as the primary liaison between patients, clinical teams, and IT specialists to ensure timely, digitally supported case resolution.
Key Responsibilities
- Manage end-to-end case workflows, coordinating across care and technology stakeholders.
- Maintain accurate electronic records and documentation for each case.
- Monitor relevant KPIs to support case effectiveness and operational performance.
- Ensure compliance with privacy and security standards for patient information.
- Support continuous improvement of case processes to enhance patient outcomes.
Qualifications & Skills
- Strong patient advocacy and coordination skills across multidisciplinary teams.
- Comfort collaborating with IT specialists and using digital health tools/platforms.
- High attention to detail for documentation accuracy and compliance requirements.
- Ability to use KPI data to identify issues and drive improvements.
- Clear communication and professionalism as the central liaison for cases.