Case Manager coordinating complex patient cases at the intersection of healthcare and technology.
Key responsibilities
- Serve as primary liaison among patients, clinical teams, and IT specialists to resolve cases using digital tools and platforms.
- Manage end-to-end case workflows from intake through resolution.
- Maintain accurate electronic records and documentation.
- Monitor and report relevant KPIs to support performance and outcomes.
- Ensure compliance with applicable privacy, security, and healthcare standards.
- Collaborate with cross-functional teams to improve case processes and patient outcomes.
Qualifications / skills
- Strong case management and care coordination abilities.
- Proficiency with electronic health records and digital health tools.
- Excellent communication and stakeholder management skills.
- Strong attention to detail, data accuracy, and KPI awareness.
- Commitment to privacy and security compliance.
- Ability to work effectively in a collaborative, continuous-improvement environment.