Role Overview: This leadership position involves managing and coaching a retail banking center team to achieve strategic goals, promote a positive work culture, and represent the organization professionally in the community.
Key Responsibilities:
- Provide strategic leadership by coaching, leading, and managing the team to execute initiatives effectively.
- Model and promote a positive work environment, fostering associate engagement.
- Represent the company professionally within the local market and community groups.
- Drive sales and business development through advice-driven processes, coaching, and client relationship building.
- Ensure excellent client experiences by promptly resolving issues.
- Recruit, train, develop, and retain a high-performing team; lead, motivate, and evaluate team members; mentor less experienced managers.
- Ensure compliance with regulations, policies, and internal controls, collaborating with operations and sales leadership.
- Lead operational efficiency, monitor metrics, control expenses, and partner with retail operations for continuous improvement.
- Perform other duties as assigned.
Supervisory Responsibilities: Oversee and evaluate personnel, including hiring, training, performance assessment, coaching, and addressing employee concerns in accordance with policies and laws.
Qualifications: Bachelor’s degree or 5-10 years related experience or equivalent; strong leadership, communication, and relationship-building skills; proficiency in Microsoft Office and Salesforce; ability to meet background and licensing requirements.