The Surgical Services Manager (SSM) ensures safe, high-quality, cost-effective surgical care by leading a competent unit team and supporting efficient resource use to achieve productivity and financial goals.
Key Responsibilities
- Collaborate with administrative staff, physicians, and team members to improve communication, share data, and enhance processes across the care continuum.
- Proactively address patient flow and bed management in partnership with staffing.
- Provide leadership by modeling professional standards, inspiring change, and engaging co-workers as leaders of improvement.
- Support, mentor, and guide care providers; promote process improvement through accountability and coaching.
- Ensure compliance with regulatory requirements and hold direct and indirect care providers accountable for professional responsibilities.
- Recognize and encourage team members through appropriate public and private feedback.
- Operate in alignment with the organization’s mission, values, and service standards.
Qualifications & Skills
- BSN (or actively pursuing RN-MSN with completion requirement); current RN license.
- 3+ years of nursing experience with at least 1 year in perioperative nursing.
- Healthcare Provider card required; perioperative certification (e.g., CNOR/CAPA) preferred.
- Strong communication and human relations skills (written, verbal, electronic); clinical competence.
- Ability to assess data and support appropriate levels of patient care.
- Decision-making guided by organizational values; customer-focused service mindset.