Patient Service Representative (On-site)
Serve as the welcoming point of contact for patients in a healthcare ministry setting. You will greet and register patients, verify insurance coverage, collect co-pays, and maintain accurate electronic medical records across multiple specialties. Coordinate appointment scheduling and manage patient flow, while responding to phone and in-person inquiries with empathy and professionalism.
Key Responsibilities
- Greet patients and complete registration accurately
- Verify insurance and process co-pays
- Maintain and update electronic medical records
- Schedule appointments and coordinate patient flow
- Answer inquiries by phone and in person
- Uphold compassion, respect, and diversity in every interaction
- Collaborate with multidisciplinary teams to support patient care
Qualifications & Skills
- Strong customer service and communication skills
- Accuracy and attention to detail in documentation
- Ability to verify insurance and handle patient payments
- Comfort using electronic medical record systems
- Professional, patient-centered approach and collaborative mindset
- Commitment to continuous learning and process improvement