Life Plan Counselor supports older adults and their families as they explore senior living options and make informed decisions.
Key Duties
- Listen to prospective residents’ needs and preferences.
- Explain community services and Life Plan living choices.
- Build trusted, compassionate relationships and provide guidance throughout the inquiry and decision process.
- Partner with colleagues across healthcare, hospitality, and senior living operations to ensure respectful, personalized service.
- Represent a resident-first, mission-driven approach that advances seniors’ quality of life.
Qualifications & Skills
- Compassion, strong communication, and the ability to connect with older adults and families.
- Customer-focused counseling skills with sound judgment and empathy.
- Ability to collaborate across departments and contribute to an inclusive, improvement-oriented team.
- Commitment to integrity and continuous improvement.