Director, Account Management will lead strategic relationships for Carelon solutions across complex healthcare clients.
- Own a portfolio of health plan and employer accounts, driving performance, quality, growth, and member outcomes.
- Build and maintain executive-level client partnerships and identify expansion opportunities.
- Oversee contract delivery, ensuring adherence to SLAs and overall service quality.
- Use data and analytics to measure results and improve operational and customer outcomes.
- Partner with clinical, operations, technology, and product teams to deliver integrated whole-health solutions.
- Lead, develop, and mentor an account management team.
- Champion a mission-driven, inclusive culture and support enterprise initiatives focused on community health and improving care experiences.
Qualifications/Skills: Strategic account leadership, executive communication, strong contract and SLA management, analytical and data-driven decision-making, cross-functional collaboration, and people leadership.