Senior Patient Access Specialist to lead complex front-end revenue cycle operations for hospital and physician group partners, ensuring accurate patient access and timely reimbursement.
- Perform precise patient registration, benefits, and eligibility verification
- Obtain and manage prior authorizations as needed
- Provide compassionate financial counseling, including coverage explanation and payment options
- Resolve patient access issues and coordinate next steps to minimize delays
- Partner with clinical, billing, and analytics teams to identify and implement process improvements
- Mentor and support junior staff to strengthen team performance
Key qualifications/skills: strong revenue cycle and patient access knowledge, accurate eligibility/prior authorization capabilities, excellent customer service and communication, problem-solving skills, and ability to collaborate cross-functionally.