Role Overview
The position involves providing high-quality, efficient service to patients, including scheduling, greeting, and registering patients in the EMR system, verifying demographic and billing information, and monitoring waiting areas to ensure timely service or communicate delays. The role also requires identifying insurance types and verifying patient coverage eligibility.
Key Responsibilities
- Deliver excellent customer service to patients during appointments and check-ins
- Register patients accurately in electronic health records, verifying all necessary information
- Manage waiting areas and address patient flow efficiently
- Verify insurance coverage and determine eligibility based on patient information
Qualifications & Skills
- At least 2 years of medical office experience preferred
- Proficiency with EHR systems and Microsoft Office
- Bilingual abilities in English/Spanish or English/Polish are a plus
- Strong communication, interpersonal, and customer service skills
Location & Benefits
Position based in Chicago. Benefits include dental, medical, vision, life insurance, disability coverage, retirement plans, paid time off, and more.