Role Overview:
The Intake Coordinator is responsible for processing home care referrals accurately and efficiently, ensuring compliance with agency policies and regulations. This non-clinical role involves verifying insurance benefits, obtaining pre-authorizations, and coordinating discharge planning to facilitate seamless patient transitions. The position requires multitasking, prioritization, and excellent communication skills to serve as a resource liaison across product lines and promote customer satisfaction.
Key Responsibilities:
- Screen referrals to confirm patient eligibility and adherence to admission criteria.
- Verify insurance coverage, obtain necessary pre-authorizations, and interpret company policies.
- Track patient status during hospitalization or rehab stays.
- Coordinate discharge planning and educate stakeholders on home care services.
- Assist in pre-scheduling and ensure patients receive appropriate post-acute care.
Qualifications & Skills:
- High School Diploma or GED required; Associate’s Degree preferred.
- 2-5 years of experience, with 5-10 years preferred; experience in home care is a plus.
- Ability to work in a safety-sensitive environment with alertness and safety awareness.
- Strong multitasking, communication, and organizational skills.
Additional Details:
This role is primarily based onsite, mainly at a designated hospital location, with flexibility to travel between different sites and participation in weekend and holiday rotations. Mileage reimbursement is provided. The position offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and paid time off.