Role Overview: The Licensed Practical Nurse (LPN) serves as a patient navigator, guiding incoming calls, facilitating patient onboarding, and providing education to promote understanding and ongoing care. This full-time position involves clinical support, collaboration with healthcare providers, and assisting in diagnosis and treatment processes.
Key Responsibilities:
- Utilize clinical knowledge to evaluate patient needs primarily via phone or documentation review.
- Coordinate and communicate with patients and providers regarding care plans, appointments, and support services.
- Assist with patient activities such as support groups and educational programs.
- Develop and implement screening tools and navigational procedures for efficient patient flow.
- Conduct medical record reviews, provide nursing care, and support physician procedures.
- Maintain clinical supplies, ensure equipment functionality, and oversee exam room readiness.
- Investigate patient concerns related to access, communication, and billing.
Qualifications & Skills:
- Minimum of 2 years LPN work experience.
- Graduate from a specialty nursing training program.
- Strong communication, teamwork, and organizational skills.
- Ability to collaborate effectively within interdisciplinary teams.
Additional Details: The role is performed in a clinical setting, requiring adherence to organizational policies and procedures. The position emphasizes patient-centered care, safety, innovation, and continuous learning to improve health outcomes.