Role Overview: The Office Manager / Practice Manager oversees daily operations, serving as a key partner to the surgeon.
Responsibilities:
- Lead practice operations, including patient experience, team performance, workflows, and efficiency.
- Establish goals, monitor performance, and recommend improvements to support growth.
- Implement policies, procedures, and operational best practices.
- Manage recruitment, onboarding, training, scheduling, coaching, and performance reviews of front office and clinical staff.
- Foster a positive team culture focused on patient-centered care.
- Oversee office operations, patient flow, scheduling, and administrative processes to ensure high-quality patient experiences.
- Partner with the surgeon to coordinate clinical workflows, ensure compliance, and maintain safety standards.
- Manage the physical environment, maintain documentation, troubleshoot operational issues, and support practice success.
Qualifications & Skills:
- 5+ years in healthcare, dental, or medical practice management.
- Experience overseeing administrative and clinical teams.
- Strong understanding of front office operations, patient flow, and staff leadership.
- Excellent organizational, communication, and problem-solving skills.
- Confidence, empathy, accountability, and ability to thrive in a fast-paced environment.
- Bachelor’s degree preferred; dental or oral surgery experience is a plus.