Role Overview:
The position involves scheduling patient appointments, greeting visitors, and providing excellent customer service in a medical office setting. Responsibilities include collecting and assessing clinical, demographic, and insurance information, facilitating access to healthcare services, and managing appointment rescheduling, confirmations, and cancellations across multiple modalities. The role requires collaboration with departments for clarity on orders, accurate documentation, and adherence to safety policies. It supports the smooth operation of the healthcare system by ensuring efficient scheduling and patient registration.
Qualifications & Skills:
- High School Diploma or GED
- At least 1 year of experience working directly with patients in a medical office
- Basic computer proficiency, strong attention to detail
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Flexibility to work full-time hours and occasional overtime